My t-shirt arrived but my caftan hasn't.
Can I Customize my Caftan?
Unfortunately, I am UNABLE to accommodate any customizations to caftans, this includes alterations to length. I do offer some pieces in a cocktail length (45") or a full length (55"), if pieces are not listed with that option it is unavailable due to the nature of the pattern or material being used. Thank you for your understanding.
Return and Refund Policies:
All orders are final. There are no exchanges or refunds issued once an order has been placed.
Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order.
Tell Me About Your Shipping Policies:
Everything is made to order. As soon as you order, we will custom make your piece, then pack it up to ship out to you. Please allow 4-6 weeks to ship. Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address.
Once the carrier scans it into their system you will receive a shipment confirmation email to the email address provided under your order. Please check your “junk” mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.
Expedited Shipping Means ONLY the SHIPPING is Expedited not the Production.
If you need a piece for an event, I do offer a Rush Service on certain caftans with a lead time of 1-2 weeks. The fee only covers the rush service and not the cost of the caftan which will need to be purchased separately.
What's the difference between a CAFTAN & a MUUMUU?
Muumuus are typically styled with Hawaiian themes. Caftans were invented for Ottoman sultans from the 14th to the 18th centuries. They are typically wore lavishly decorated.
Do you ship to my country?
YES! Both US domestic and international orders are shipped using USPS unless otherwise specified. Processing time at the moment is approximately 4-6 weeks because each item is created by hand. If you need the item quicker, I do offer a Rush Service on certain caftans with a lead time of 1-2 weeks. The fee only covers the rush service and not the cost of the caftan which will need to be purchased separately. .
Descriptions of the Fabrics I use in My Caftan:
Brocade: A stiffer fabric that gives caftans a more structured silhouette. It is identifiable by its raised design. Caftans made from brocades are ideal for evening wear, weddings, or even the red carpet.
Dead Stock: Is overstock or surplus fabric that was not used for its original purpose. Often these fabrics are vintage but sometimes modern, once these pieces sell out it is often impossible to restock them.
Lamé: A fabric made with metallic fibers mixed with other fibers (these can include silk, cotton, wool, viscose, nylon, polyester, or polyamide). The fabric is lightweight, and flowy despite the metal.
Glitter Lurex: Has glitter bonded to the fabric. Due to the nature of the production process glitter loss from the fabric is natural with a your new caftan, the glitter loss dissipates over time. I find a firm shake (outside) before my first wear helps with the excess glitter.
Cotton: Breathable, and comfortable in different climates. Caftans made from cotton do need to be ironed due to the nature of the fibers.
Satin: A flowy, soft fabric that is shiny. The drape from this fabric lends itself well to the caftan. It is also forgiving when it comes to wrinkles.
Tinsel: Any fabric that is described as being tinsel will have a texture to them, customers who have issues with tactile sensations may want to consider a satin or cotton caftan.
Is my caftan lined?
Caftans that are lined will be noted as such, others will not be lined.