FAQ

Is everything vintage? 

All of the the LUXE gold caftans are made from vintage fabric. Our cotton pieces are 100% organic and the cotton and satin items are made from new fabric that is vintage inspired.

What's the difference between a CAFTAN & a MUUMUU?

Muumuus are typically styled with Hawaiian themes. Caftans were invented for Ottoman sultans from the 14th to the 18th centuries. They are typically wore lavishly decorated. 

Do you ship to my country? 

YES! Both US domestic and international orders are shipped using USPS unless otherwise specified. Processing time at the moment is approximately 3-4 weeks because each item is created by hand. If you need the item quicker, please contact us with your request. 

Return and Refund Policies:
All orders are final. There are no exchanges or refunds issued once an order has been placed.
Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. 

Tell Me About Your Shipping Policies:

Everything is made to order. As soon as you order, we will custom make your piece, then pack it up to ship out to you.  Please allow 3-4 weeks to ship.  Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. 
Once the carrier scans it into their system you will receive a shipment confirmation email to the email address provided under your order. Please check your “junk” mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.