SHIPPING/RETURNS

Lauren of Palm Springs Return and Exchange Policy

At Lauren of Palm Springs, I want you to love your purchase! If for any reason you are not satisfied, I am happy to offer an exchange or merchandise credit on eligible items within 7 days of receiving your order.

Exchange and Merchandise Credit Policy:

  • Timeframe: You may request an exchange or merchandise credit within 7 days of receiving your order.
  • Eligible Items: Only Caftans and "The Heiress" Dress are eligible for exchange or merchandise credit. Items must be unworn, in their original condition, with all tags attached.
  • Final Sale Items: The following items are final sale and cannot be exchanged or returned for merchandise credit:
    • All-Over Print Long Sleeve Midi Dress
    • All-Over Print Men's Athletic T-shirt
    • Unisex Tanks
    • One-Piece Swimsuit
    • Men's Swim Trunks
    • Recycled High-Waisted Bikini
    • Button Shirt
    • Skater Dress
    • Unisex Bomber Jacket
    • Unisex Hoodie
    • Unisex Sweatshirt
    • Unisex Premium Sweatshirt
    • Unisex T-shirt
    • Turbans
    • Sunglasses
    • Tote
    • Jewelry
  • Final Sale Items: Clearance and sample sale items are final sale and cannot be exchanged or returned for merchandise credit.
  • No Returns: Please note that I do not offer outright returns or refunds. Exchanges or merchandise credits are the only options available.

How to Request an Exchange or Merchandise Credit:

  1. Contact Me: Email me at hello@laurenofpalmsprings.com with your order number and reason for the exchange request.
  2. Shipping: Once your exchange is approved, you will receive instructions on how to return the item. Any shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

Please Note:

  • Clearance and sample sale items are final sale and cannot be exchanged or returned for merchandise credit.
  • Any shipping costs associated with the return are the responsibility of the customer unless the item arrived damaged or was incorrect.

If you have any questions or concerns, please don’t hesitate to reach out. I’m here to help!

My t-shirt arrived but my caftan hasn't.

Tshirts, swimwear and towels are all made at a seperate location and typically ship within a week. I hand make all caftans so they take a big longer to get out. 

Do you ship to my country? 

YES! Both US domestic and international orders are shipped using USPS unless otherwise specified. Processing time at the moment is approximately 3-4 weeks because each item is created by hand. If you need the item quicker, please contact us with your request. 

Return and Refund Policies:
All orders are final. There are no exchanges or refunds issued once an order has been placed.
Refunds are not issued for orders that were unable to be delivered due to insufficient or incomplete shipping addresses provided under your order. 

Order Fulfillment:

Everything is made to order. As soon as you order, we will custom make your piece, then pack it up to ship out to you.  Please allow 4-6 weeks to ship.  Order fulfillments do not include shipping transit time. Shipping transit times vary depending on your shipping address. 


Once the carrier scans it into their system you will receive a shipment confirmation email to the email address provided under your order. Please check your “junk” mailbox as sometimes confirmation emails may end up there. All shipment confirmation emails contain tracking numbers provided by the relevant carrier.

Expedited Shipping Means ONLY the SHIPPING is Expedited not the Production.

If you need a piece for an event, I do offer a Rush Service on certain caftans with a lead time of 1-2 weeks. The fee only covers the rush service and not the cost of the caftan which will need to be purchased separately. 

Shipping Policies:

1. Shipment Responsibility: Once a package is sent by the carrier and has a delivery confirmation, it is no longer within my control. In the event of any issues after the package is marked as delivered by the carrier, the responsibility for the safe receipt of the package lies with you, the recipient.

2. Protection Against Porch Pirates: I understand that package theft by porch pirates is a concern for many customers. To mitigate the risk of theft, I strongly recommend the following precautions:

  • Use a Secure Shipping Address: Whenever possible, choose a shipping address where you or a trusted individual will be present to receive the package upon delivery.

  • Use a PO Box: If you live in an area with a high incidence of package theft, consider renting a P.O. Box at your local post office or a private mailbox service to have your packages delivered securely.

  • Delivery Location: If you are unable to use a PO Box, consider having the package delivered to your workplace, a trusted neighbor, or a family member who can receive the package on your behalf.

  • Track Your Shipment: Keep a close eye on your shipment's tracking information provided by the carrier to know when to expect the delivery.

3. Reporting Lost or Stolen Packages: If you believe that your package was lost or stolen after the carrier marked it as delivered, please follow these steps:

  • Contact the Carrier: Reach out to the carrier who delivered your package (e.g., USPS, UPS, FedEx) to report the issue. They may be able to provide information or assistance regarding the delivery.

  • File a Police Report: If necessary, file a police report in the event of theft. You may be required to provide documentation from the carrier as evidence.

  • Contact Me: While I cannot replace or refund items for packages that were marked as delivered by the carrier, I am here to assist you with any documentation or information you may need to resolve the situation with the carrier or authorities.

4. Refund or Replacement Policy: As mentioned, it is not my responsibility to replace stolen packages. However, I will do my best to assist you with the carrier's procedures and provide any necessary documentation. Any potential refunds or replacements would be subject to the carrier's policies and are not guaranteed by my store.

Please note that this policy is designed to ensure that you, the customer, receive your orders securely. I appreciate your understanding and cooperation in taking precautions to prevent package theft. If you have any questions or concerns about my shipment policy, please do not hesitate to contact me. Your satisfaction and security are important to me, and I am here to assist you in any way I can.